Payment Policy

Who sends a refund, and what happens to Reader earnings?

Star of Danu processes customer refunds. Readers do not send money directly to customers or arrange off-platform repayments. A payment made by card is refunded through the original payment method. A reading paid from My Balance is refunded to My Balance. Promotional value has no cash refund value.

When a payment is refunded, the reading's earnings are recalculated from the money remaining after the refund and applicable actual processing and communication fees. The remaining net earnings are split 70% to the Reader and 30% to Star of Danu. A full refund leaves no Reader earnings or Star of Danu earnings from that refunded payment. Fees that cannot be covered by the retained payment are borne by Star of Danu.

Before payout, the Reader's unpaid earnings are adjusted in the account ledger. If a payout has already been allocated or transferred, the refund and any permitted recovery require administrator review under the accepted Reader Agreement and applicable requirements. The Dispute Resolution Center does not automatically reverse a transferred payout or debit a Reader's bank account. The Reader receives a recorded explanation of a case decision and may use the private case response or appeal process.

When refunds happen

• A Reader does not connect or show up: qualifying unstarted paid sessions receive an automatic full refund through the connection-failure workflow. Customers do not need to file a dispute to obtain that automatic refund.
• Advance customer cancellation: the cancellation window disclosed at booking governs the automatic refund. The standard window is 24 hours or more before the appointment. Cancellations within that window's cutoff require review under the booking terms.
• A completed reading has a service problem: Star of Danu reviews the session records and both parties' accounts, records an evidence-based decision, and may approve a full refund, partial refund or no refund for the documented affected service. A report alone is not a finding of fault.
• A customer leaves a connected reading early: If you choose to leave a connected reading early, your payment is not refundable. Voluntarily ending your reading early does not qualify for a refund.
• A customer misses an appointment: the disclosed client no-show minimum and refund of the remainder apply only when their qualifying booking and attendance requirements are met.

Buying additional time may help explain the timeline; it is not, by itself, proof that no problem occurred or an automatic reason to deny a refund. Disappointment with a prediction or interpretation does not qualify for a refund. Payment-provider pending or failed refunds remain tracked for follow-up; a pending refund is not a completed refund.

Customer credit — for future readings

A customer credit is an optional credit added to your My Balance for future Sacred Reader readings. It is not a refund to your credit card or bank account. We offer it only after you agree to the exact amount and understand how it can be used.

Customer credits do not have an expiry date in the current wallet feature. They cannot be transferred or withdrawn as cash except where required by law. Purchased balance funds and customer courtesy credits are recorded separately in your Balance Activity.

Choosing a customer credit does not remove any non-waivable rights or replace a refund due under our existing policy. Card refunds return to the original payment method; refunds of readings paid from My Balance return to My Balance. An optional courtesy customer credit is funded by Star of Danu and does not reduce the reader’s earnings from the original reading.